Why does it seem that google thinks we should know everything ?

I believe I can say for the first time in a long time that I was treated like they don’t want to helpNor do they want to explain what we are doing and why we are doing it that way I can go forward with that you’re being very hard today and I don’t understand why they just won’t work with me but I’ll understand what we are doing we all don’t work for Google

Robert Rulo about Google Authenticator, v3.0.0